Electricity-related issues can be frustrating and stressful, especially during extreme weather conditions or when you receive an unexpectedly high bill. If you are a consumer of the Faisalabad Electric Supply Company (FESCO), knowing the correct helpline numbers can save you time and trouble.
FESCO provides multiple dedicated channels to ensure your complaints are registered and resolved promptly. Whether you are facing a power outage, a faulty meter, overbilling, or need a new connection, this guide will provide you with all the official contact information you need in 2026.
What is FESCO?
FESCO (Faisalabad Electric Supply Company) is one of the largest power distribution companies in Pakistan. It provides electricity to eight districts: Faisalabad, Chiniot, Toba Tek Singh, Jhang, Sargodha, Mianwali, Khushab, and Bhakkar.
With millions of consumers across this region, FESCO has established a comprehensive complaint management system to handle issues efficiently. As of 2026, the company continues to prioritize consumer satisfaction through multiple helplines and digital platforms.
FESCO Helpline Numbers (Updated 2026)
Here is the complete list of FESCO contact numbers you should save in your phone:
| Service | Number | Availability |
|---|---|---|
| Toll-Free Helpline | 0800-66554 | 24/7 (Free from all networks) |
| Emergency Helpline | 118 | 24/7 (Round-the-clock service) |
| SMS Service | 8118 | 24/7 (Text your complaint) |
| Headquarters Complaint Center | 041-9220290 | During office hours |
| Alternate HQ Number | 041-9220618 | During office hours |
| FESCO Smart App | Mobile App | 24/7 (Download from app stores) |
How to Register a Complaint with FESCO
1. Toll-Free Helpline: 0800-66554
The 0800-66554 number is FESCO’s toll-free helpline. This means you can call it from any landline or mobile network in Pakistan without being charged. This is the best option if you want to speak directly to a customer service representative about your issue.
Best for: General inquiries, billing complaints, guidance on procedures.
2. Emergency Helpline: 118
For urgent electricity-related emergencies, such as power breakdowns, sparking wires, or fallen poles, dial 118. This helpline is specifically designed for immediate action. FESCO claims that the 118 helpline is fully functional 24/7 and complaints received through this number are prioritized for swift resolution.
Best for: Power outages, faulty transformers, line breakdowns, electrical hazards.
3. SMS Service: 8118
If you cannot make a call or prefer to have a written record of your complaint, you can use FESCO’s SMS service. Simply type your reference number (14-digit number on your bill) and a short description of your issue, and send it to 8118. Your complaint will be registered automatically, and you will receive updates via SMS.
Best for: Non-urgent complaints, keeping a record, low-connectivity areas.
4. FESCO Smart App
FESCO has launched an official Smart App for smartphone users. This app allows you to check your duplicate bill, view payment history, and register complaints directly from your phone. You can download it from the Google Play Store or Apple App Store by searching “FESCO Smart App”.
Best for: Tech-savvy users, duplicate bills, complaint tracking.
5. FESCO Headquarters Complaint Center
For serious or unresolved issues, you can contact the Central Complaint Center at FESCO Headquarters in Faisalabad. The numbers are 041-9220290 and 041-9220618.
Best for: Escalated complaints, legal matters, complex issues.
Types of Complaints Handled by FESCO Helpline
FESCO’s complaint management system handles a wide range of consumer issues. Here are the most common complaints registered through the helplines:
| Complaint Type | Examples | Resolution Channel |
|---|---|---|
| Power Supply Issues | Load shedding, voltage fluctuations, complete blackout | Helpline 118 |
| Billing Complaints | Overbilling, estimated readings, duplicate bills | 0800-66554 |
| Meter Problems | Faulty meter, stuck meter, broken seal | Helpline 118 / Smart App |
| New Connection Requests | Apply for new meter, change of name, increase load | 0800-66554 |
| Infrastructure Issues | Old wires, broken poles, transformer issues | Helpline 118 |
| Technical Faults | Sparking wire, burning smell from pole, fire risk | Emergency: 118 |
FESCO’s Complaint Resolution Performance
FESCO has demonstrated strong performance in resolving consumer complaints. Here are some recent statistics:
- September 2025: Total 61,460 complaints received, 61,019 resolved (99.3% resolution rate)
- July 2025: Total 82,265 complaints received, 81,507 resolved
These figures show that FESCO is actively working to address consumer issues through its helpline 118 and SMS service 8118.
“Open Court” and “E-Katchery” Initiatives
In addition to helplines, FESCO regularly holds Open Courts (Open Katcheries) where consumers can meet FESCO officials face-to-face to resolve their complaints.
What is Open Court?
Open courts are held at all 148 FESCO sub-divisions, usually from 11 AM to 1 PM. During these sessions, consumers can bring their electricity issues directly to Sub-Divisional Officers (SDOs) for on-the-spot resolution.
What is E-Katchery?
FESCO’s CEO also holds online E-Katcheries via Facebook, allowing consumers to register complaints directly with the top management from their homes. These sessions have proven effective in ensuring swift redressal of complaints.
Important Tips for Registering Your Complaint
To ensure your complaint is resolved quickly, follow these tips:
- Keep Your Reference Number Ready: Your 14-digit reference number (printed on your bill) is essential for identifying your account. Always have it handy before calling.
- Note Your Complaint Number: When you register a complaint via helpline or SMS, you will receive a complaint number. Save this number for future reference and tracking.
- Be Clear and Specific: Clearly explain your problem. For billing complaints, mention the billing month and amount. For power outages, mention the duration and affected area.
- Follow Up: If your complaint is not resolved within the promised time (usually 24-48 hours for technical issues), call again with your complaint number.
- Use Multiple Channels: If one channel is busy, try another. For example, if 118 is busy, send an SMS to 8118 or use the Smart App.
Safety Precautions from FESCO
FESCO also urges consumers to follow safety guidelines, especially during monsoon rains. If you notice any of the following, contact FESCO helpline immediately:
- Fallen or sparking wires
- Broken electricity poles
- Trees falling on power lines
- Smoke or fire near transformers
- Electrical shocks in standing water
Do not attempt to touch or remove anything connected to electricity lines yourself. Always call FESCO’s trained staff.
Frequently Asked Questions (FAQs)
Is the FESCO helpline 118 toll-free?
No, 118 is an emergency helpline that may incur standard call charges depending on your network provider. For a toll-free option, use 0800-66554.
Can I check my FESCO bill through the helpline?
Yes, you can call 0800-66554 for billing inquiries. You can also use the FESCO Smart App or check your bill online through the official FESCO website.
What should I do if my complaint is not resolved?
If your complaint is not resolved within a reasonable time, you can escalate it by calling the Headquarters Complaint Center at 041-9220290 or attending an Open Court at your local sub-division.
Is the SMS service 8118 free?
Standard SMS charges apply based on your mobile network package.
Which districts are covered by FESCO?
FESCO covers Faisalabad, Chiniot, Toba Tek Singh, Jhang, Sargodha, Mianwali, Khushab, and Bhakkar.
How many complaints does FESCO receive monthly?
FESCO receives approximately 60,000 to 85,000 complaints per month, with a resolution rate of over 99%.
Conclusion
Having the right FESCO helpline number can make a significant difference when you face an electricity issue. Whether you prefer calling 118 for emergencies, 0800-66554 for general inquiries, sending an SMS to 8118, or using the FESCO Smart App, multiple options are available to ensure your voice is heard.
Bookmark this page or save these numbers in your phone today. In case of any electricity-related issue, do not hesitate to contact FESCO immediately — their teams are working round the clock to provide you with the best possible service.