Electricity problems can happen anytime. A power outage in summer, a faulty meter, an overbilling issue, or a sparking wire outside your home – these problems need immediate attention. If you are a LESCO consumer living in Lahore, Kasur, Okara, Sheikhupura, or Nankana Sahib, knowing the LESCO helpline number can save you time and trouble.
This guide provides you with all the official LESCO helpline numbers, complaint registration methods, and step-by-step instructions to get your electricity issues resolved quickly.
What is LESCO Helpline?
LESCO helpline is a customer support system launched by Lahore Electric Supply Company. It allows consumers to register complaints related to electricity, billing, meters, and power outages. The helpline operates 24 hours a day, 7 days a week, ensuring that your problems are addressed at any time.
LESCO helpline is managed by the Power Information Technology Company (PITC) through the Customer Complaint Management System (CCMS). This system handles all complaints from LESCO consumers efficiently and transparently.
LESCO Helpline Numbers (Official)
Here are the official LESCO contact numbers you should save in your phone:
| Service | Number | Availability |
|---|---|---|
| LESCO Helpline | 118 | 24/7 – Emergency & General Complaints |
| LESCO Toll-Free Helpline | 0800-66554 | 24/7 – Free from all networks |
| LESCO SMS Helpline | 8118 | 24/7 – Send your reference number |
| LESCO Complaint Email | ccms@pitc.com.pk | 24/7 – Email your complaint |
| LESCO Headquarters Complaint Center | 042-99205330 | During office hours |
According to the official LESCO website and PITC, consumers can call 118 or send an SMS to 8118 to register their complaints. You can also email your complaint details to ccms@pitc.com.pk.
How to Register a Complaint with LESCO Helpline
There are multiple ways to register your complaint with LESCO. Choose the method that is most convenient for you.
1. Register Complaint by Calling 118
Calling 118 is the fastest way to register an emergency complaint. Follow these steps:
- Dial 118 from any mobile or landline.
- Listen to the IVR instructions and select your language (Urdu/English).
- Provide your 14-digit reference number or customer ID.
- Explain your complaint clearly to the customer service representative.
- Note down your complaint tracking number for future reference.
When to call 118? Power outage, sparking wires, fallen poles, transformer fire, meter故障, or any electrical emergency.
2. Register Complaint by SMS to 8118
If you cannot make a call, send an SMS to 8118. This method works without internet.
- Open your mobile messaging app.
- Type your 14-digit reference number followed by your complaint.
- Example: 12345678901234U – No electricity since 2 hours
- Send this message to 8118.
- You will receive a confirmation SMS with your complaint number.
3. Register Complaint Online via CCMS Portal
For non-urgent complaints like billing issues, you can register online:
- Visit the official PITC CCMS portal: https://ccms.pitc.com.pk
- Click on “Register Complaint”.
- Search using your customer reference number or mobile number.
- Select your complaint type (billing, meter, power supply, etc.).
- Provide details and submit your complaint.
- You will receive a complaint tracking number via SMS and email.
4. Register Complaint via Pakistan Citizen’s Portal
You can also register your LESCO complaint through the Pakistan Citizen’s Portal mobile app or website. This is an official government platform that ensures your complaint reaches the concerned authorities.
5. Register Complaint via Power Smart App
Download the Power Smart App from Google Play Store or Apple App Store. This official app allows you to check your bill, view payment history, and register complaints directly from your smartphone.
Types of Complaints Handled by LESCO Helpline
| Complaint Type | Examples | Best Channel |
|---|---|---|
| Power Supply Issues | Load shedding, complete blackout, voltage fluctuation | 118 (Emergency) |
| Billing Complaints | Overbilling, estimated readings, duplicate bill | CCMS Portal or 0800-66554 |
| Meter Problems | Faulty meter, stuck meter, broken seal, no reading | 118 or SMS 8118 |
| Infrastructure Issues | Old wires, broken poles, transformer issues, sparking wires | 118 (Emergency) |
| New Connection Issues | Application status, delay in new meter installation | CCMS Portal or Headquarters |
LESCO Helpline Number for Different Areas
LESCO serves multiple districts and cities. Here are helpline numbers specific to different areas:
- LESCO helpline number Lahore: 118 or 0800-66554
- LESCO helpline number Sheikhupura: Call 118 (same helpline)
- LESCO helpline number Kasur: Call 118 (same helpline)
- LESCO helpline number Okara: Call 118 (same helpline)
- LESCO helpline number Nankana Sahib: Call 118 (same helpline)
For area-specific issues like DHA Lahore, Johar Town, Garden Town, or any other locality, simply call 118. The customer service representative will connect you to the relevant subdivision.
What to Do If LESCO Helpline is Not Working?
Sometimes, the helpline may be busy or unreachable due to high call volume. Here are alternative steps:
- Try calling again after some time – Peak hours (evenings) are usually busy.
- Send an SMS to 8118 – This works even when calls are not connecting.
- Register complaint online via CCMS portal – Visit ccms.pitc.com.pk.
- Email your complaint – Send details to ccms@pitc.com.pk.
- Use Pakistan Citizen’s Portal – Download the app and register your complaint.
- Visit your nearest LESCO customer service center – Take your bill and ID card.
LESCO Complaint Escalation Process
If your complaint is not resolved within the promised time (usually 24-48 hours for technical issues), you can escalate it:
- First Level: Call 118 again with your complaint number.
- Second Level: Contact LESCO Headquarters at 042-99205330.
- Third Level: Register complaint on Pakistan Citizen’s Portal.
- Fourth Level: Contact WAPDA or Ministry of Energy (Power Division).
According to the Ministry of Energy website, consumers can also file online complaints through the official power division portal.
Safety Tips – When to Call LESCO Helpline Immediately
Call 118 immediately if you notice any of the following:
- Fallen or sparking electricity wires on the road or near your home
- Broken electricity poles
- Smoke or fire coming from a transformer
- Electrical shocks in standing water
- Burning smell from meter or wires
- A tree has fallen on power lines
Do not attempt to touch or remove anything connected to electricity lines yourself. Always call LESCO’s trained staff through helpline 118.
Frequently Asked Questions (FAQs)
What is the LESCO helpline number 24 hours?
The 24/7 LESCO helpline number is 118. You can call anytime, day or night.
Is LESCO helpline number 118 toll-free?
No, 118 is not toll-free. Standard call charges apply based on your network provider. For a toll-free option, use 0800-66554.
What is the LESCO helpline number for Lahore?
The same helpline 118 works for all LESCO areas including Lahore, Kasur, Okara, Sheikhupura, and Nankana Sahib.
How do I complain to LESCO online?
Visit ccms.pitc.com.pk, click on “Register Complaint”, enter your reference number, and submit your complaint details.
What is the LESCO SMS helpline number?
Send your complaint SMS to 8118. Include your 14-digit reference number and your problem.
Can I complain about overbilling to LESCO helpline?
Yes, call 118 or use the CCMS portal to register overbilling complaints. LESCO will investigate and provide a revised bill if necessary.
What is the LESCO complaint email address?
Send your complaint details to ccms@pitc.com.pk. Include your reference number, mobile number, and complete problem description.
What is the LESCO helpline number for Sheikhupura?
Call 118 for Sheikhupura as well. The same helpline serves all LESCO districts.
Is there a WhatsApp number for LESCO?
Currently, LESCO primarily uses 118 and 8118 for complaints. For WhatsApp support, call 118 to get the latest updates.
What is the LESCO helpline number near me?
Dial 118 from any phone. The helpline will connect you to the customer service center closest to your location.
Conclusion
Knowing the right LESCO helpline number can save you hours of frustration and help you get quick solutions to your electricity problems. Save these numbers in your phone today:
- 118 – Emergency and general complaints (24/7)
- 0800-66554 – Toll-free helpline (24/7)
- 8118 – SMS complaint service (24/7)
- ccms@pitc.com.pk – Email complaints
- ccms.pitc.com.pk – Online complaint portal
Whether you have a power outage, billing issue, faulty meter, or electrical emergency, LESCO helpline is just a phone call away. Don’t suffer in silence – register your complaint today and get the service you deserve.
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